Chapter 3. Monitoring

The monitoring section of the application contains all the tools and information that allow you to follow and manage the messages processed by the system, once the rules for how to handle the messages have been setup. The main functionalities are: Search for all messages processed by the system. See all the details of the messages. View the alerts generated by the system. Actions to manage the messages (for example, resubmit a message in error) View the stats of the messages. View documents, a business view on the processed messages.

3.1. Messages

A message encapsulates all the information about data processing of an input file by the Babelway system.The message contains the following information: Incoming file: The file received by Babelway from the source external system. Outgoing file: The file sent by Babelway to the target external syste...

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3.1.1. Messages list

The list of messages allows you to browse and search all messages processed by Babelway systems.To access this screen, just click on the Monitor menu item. Thus, the Messages sub-menu item is automatically selected.List of messagesA lot of information about the messages can be directly displayed i...

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3.1.2. Message details

Message Details screen shows you all the details about the processing of a message by Babelway system. It also allows you to make all necessary actions on this message.You can access it by clicking on its line in the messages list screen, or you can find a specific message by searching for it with a...

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3.1.3. Resubmitting a Message

This function enables you to easily process a message again. This is especially useful when messages have not been processed due to a channel issue. Once that issue is solved, go to the message list, select the messages that have not been processed and submit them again directly to the messaging eng...

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3.1.4. Resubmit multiple messages

The "resubmit all" function allows you to resubmit many messages in one operation.You can find this operation at the bottom of the messages list screen. Once you have selected all the messages that you want to reprocess, just click on it. The test messages will be automatically excluded from the sel...

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3.1.5. Download messages as a zip file

The download function allows you to download messages as a zip file.You can find this operation at the bottom of the messages list screen. Once you have selected all the messages that you want to download, just click on it and your download will begin directly.Selecting Multiple Messages for Downl...

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3.2. Alerts

An alert is a signal sent by the Babelway system to inform you that something abnormal has happened. For example, the most common type of alert is to inform you when the processing of a message failed.All alerts should normally be handled by a human. Once the problem is solved, the alert should be d...

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3.2.1. Alerts list

The list of alerts allows you to browse and search all the alerts generated by the Babelway systems.To access this screen, just click on the Monitor menu item, then on Alerts sub-menu item.List of AlertsThe detailed explanation of each possible column can be found in alert details.For more informa...

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3.2.2. Alert details

Detail of an Alert Severity:The seriousness of the issue, it can be High, Medium, Low or Info. Status:The alert status, it can be either Open or Closed. It is important to close the alerts once the problem is resolved, as the system will remind you if you have open alerts pending.Type:The t...

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3.2.3. All possible alert types

This page describes all possible alert types. The types should also be grouped in a logical way.Explanations to be completed.General MonitoringMessage Processing IssueUnidentified SourceUnidentified Message InUnidentified ChannelMessage Validation IssueFailed DeliveryPlanned Deletion of Unattended M...

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3.3. Statistics

The Statistics section allows you to view some aggregated data about your environment and your messages. This data can be displayed in graphics or in table....

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3.3.1. Status statistics

This screen allows you to have an aggregated view of the messages processed by your system.You can select the period of time for which you want to see the stats, and if you want the data to be group by channel, gateway in or gateway out.The resulting graph will display one horizontal bar for each ag...

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3.3.2. Time evolution statistics

This screen allows you to see the evolution of the messages processed over time.These statistics count all messages that went through the system, even if the message has now been deleted.Within the options, you can select the data that you want to see on the graphs: message totals, message sizes or ...

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3.3.3. Traffic shape statistics

This graph shows you the graphic shape over one day, or over one week.The Type of graphic option allows you to choose between: Traffic shape over one day: To see the distribution of your messages throughout the whole day. The first data point will count the messages in the selected period that you ...

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3.4. Documents

If you've reached this page, it means you have configured a business view on your messages which we call Documents.For example, you can have here the list of your invoices, with fields like Amount, Currency, DueDate, Recipient.You can fully configure the type of documents that you want to use, and a...

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