If you are experiencing any technical issues while using Tradeshift, here is how you can contact us and keep track of your support request.
Any user (logged-out or logged-in) can request assistance by completing this form. Alternatively, you can also access the form from your customer’s support Landing Page by clicking on the Assistance button, located under the welcome text box. If you are an existing user that has previously contacted Tradeshift Support, you will also find a list of your previous requests on this page.
If your customer does not have a Landing Page, you can also contact Tradeshift Support by accessing the Support Center and clicking on the Contact Support option.
An assistance request is submitted in three steps:
-
Contact Support: Search our Knowledge Base for relevant documentation related to your issue. To ensure you have access to as many help articles as possible, please log in on the Tradeshift platform. If you cannot find articles related to your issue, please proceed by selecting YES.
- Category & Topic: Provide more details about the type of issue you are encountering by selecting from several categories and issue types available.
- Create Ticket: Enter information about you, your account, the account you are trying to interact with (if any) and the description of your request.
Once all the necessary information is present, the Create Ticket button will be activated, and you can submit your request by clicking it. You will then receive an email acknowledging your contact with the Tradeshift Support team, and will receive a new notification email for each response posted on the support case.
We also have a video tutorial about how to raise a support ticket, available here for both logged-out and logged-in users.
Please note that Tradeshift is a platform that facilitates the exchange of documents. If you have a query related to payment issues, you should reach out to your customer directly to follow up on the status of your payment.
Related articles: