Support

Don't know who to contact for additional questions? Take a look here.

Can I register with Tradeshift if I am a Non PO vendor?

 Some suppliers have approved exception status*, whereby a PO is not mandatory (this must be pre-agreed by HSBC Group);  If you are an approved Non-PO supplier, you can join the network and submit non PO Invoices through Tradeshift.  * In Germany, all suppliers have an approved exception status due...

180 0 Created on 2017-01-20 14:57:11; Last updated on 2022-07-01 13:00:48

We have never submitted invoices to HSBC Group before (I am a new supplier to HSBC Group), how do we set ourselves up as HSBC Group supplier?

As a minimum all HSBC Group suppliers need to be set up as accepted suppliers. Please see the Tradeshift support page for contact information based on the country you are going to provide goods / services to. ...

1863 3 Created on 2017-01-20 14:57:37; Last updated on 2022-07-01 13:00:48

Once registered, who has the ability to upload invoices via Tradeshift from my organisation?

An account holder who completes the registration in Tradeshift has access rights to upload/generate invoices. Additionally, a shared user account can be set up in order to allow multiple users to process invoices. Refer to "Tradeshift Network documentation" for detailed step by step instruction or c...

180 0 Created on 2018-06-25 10:35:11; Last updated on 2022-07-01 13:00:49

Do I need to create multiple Tradeshift accounts so that I can invoice different HSBC Group entities or is one Tradeshift account sufficient for me?

Supplier accounts are set up at a country level, so some Global Suppliers will have more than one account in line with the countries which they provide goods and services to.  In addition, HSBC Group may have more than one legal entity in the same country.  This means that the Supplier must state t...

215 0 Created on 2018-06-25 10:44:16; Last updated on 2022-07-01 13:00:49

I need to contact HSBC Group, how do I do that?

Do you have a question for HSBC Group? Please contact the appropriate regional contact here: For HSBC UK: HSBCAccountsPayableUK@procurement-support.hsbc.com For HSBC HK: HSBCAccountsPayable.HKG@procurement-support.hsbc.com For HSBC CH: ch.accountspayable@hsbcpb.com...

2660 1 Created on 2020-04-22 12:32:48; Last updated on 2022-11-14 14:50:17

Are you a HSBC UAE supplier? If so, view the supplier webinar here:

This webinar primarily covers: How to activate your Tradeshift account How to view purchase orders How to create invoices and credit notes This webinar was delivered by Tradeshift to HSBC UAE suppliers on 7th July 2020. Oh...

1512 0 Created on 2020-07-17 07:23:09; Last updated on 2022-07-01 13:01:13

Are you a HSBC Poland supplier? If so, view the supplier webinar here:

This webinar primarily covers: How to activate your Tradeshift account How to view purchase orders How to create invoices and credit notes This webinar was delivered by Tradeshift to HSBC Poland suppliers on 8th July 2020. ...

1623 0 Created on 2020-07-17 10:29:28; Last updated on 2022-07-01 13:01:13

Are you a HSBC India supplier? If so, view the supplier webinar here:

This webinar primarily covers: How to activate your Tradeshift account How to view purchase orders How to create invoices and credit notes This webinar was delivered by Tradeshift to HSBC India suppliers on 11th & 18th September 2020. ...

1449 0 Created on 2020-09-25 07:03:20; Last updated on 2022-07-01 13:01:13